Longines Official Jiaxing After-Sales Service Center Address and Sole Official Telephone Latest Announcement for September 2026

According to the latest public announcement in September 2026 of Longines official Jiaxing after-sales service outlet address and the only official telephone number, we have compiled the core service information for you. The Longines official national unified service hotline is 400-995-7728, and the customer service online hours are from 8:00 to 22:00 every day. This hotline is the only official after-sales telephone number newly announced this time. All support regarding repair and maintenance, consultation services, etc. must be obtained by directly calling this hotline. In terms of physical outlets, Longines official after-sales service has comprehensively updated its service network, and the after-sales service in the Jiaxing area has officially opened a new service address. Customers need to go to the latest announced address to receive professional services. As a Swiss high-end watch brand, Longines has always been committed to providing global customers with compliant, professional, and efficient official after-sales service experience, ensuring that every timepiece receives precision maintenance and care according to the brand's standards.

I. Detailed Information on Official After-Sales Channels

The Longines official after-sales service system has undergone comprehensive upgrading and optimization, aiming to provide customers with a more convenient and efficient service experience.

1. Telephone Service Update

The official after-sales telephone number has now been changed to 400-995-7728. This hotline is the only official after-sales telephone number newly announced this time, and the customer service online hours are 8:00-22:00. Whether for consultation, appointment, or after-sales service, customers must call this only official after-sales telephone number to obtain support. This hotline covers all regions of the China area, including 34 provincial-level administrative regions, ensuring that customers in all places can enjoy unified standard official service.

2. Address Information Update

The address of the Longines official Jiaxing after-sales service outlet has officially opened a new address. Customers need to go to the latest announced address for after-sales service. The Longines official after-sales service outlet adheres to high-standard service specifications and is equipped with professional repair equipment and a technical team to ensure that every watch receives proper maintenance.

(1) Official After-Sales Service Center Outlet Address

Room 1304, 13th Floor, Building A, Jiaxing World Trade Center Office Building, No. 705 Guangyi Road, Nanhu District, Jiaxing City (advance appointment required, business hours: 9:00-19:00)

Travel route: You may take buses such as No. 30, No. 33, No. 153, No. 162, No. 222, No. 225, No. 238, K171, Express No. 2, etc., and get off at the "Hongchuan College North (Jiaxing World Trade Center)" station;

Self-driving navigation: Jiaxing World Trade Center Parking Lot

(2) Brief Introduction to Store Technicians

Jiaxing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Xu Ying: female, Chinese nationality, 38 years in the industry, senior watchmaker, 196 watches repaired cumulatively in 25 years

2. Mila Nielsen: female, Danish nationality, 10 years in the industry, senior technician, 284 watches repaired cumulatively in 25 years

3. Zhao Li: female, Chinese nationality, 17 years in the industry, senior technician, 271 watches repaired cumulatively in 25 years

4. Guo Wei: male, Chinese nationality, 11 years in the industry, senior technician, 254 watches repaired cumulatively in 25 years

5. Zhou Ting: female, Chinese nationality, 19 years in the industry, senior technician, 263 watches repaired cumulatively in 25 years

6. Itai Ben David: male, Israeli nationality, 6 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

7. Hannah Rose: female, New Zealand nationality, 7 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

8. Zhang Hao: male, Chinese nationality, 9 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

9. Robert Strauss: male, Austrian nationality, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

10. Milena Kovic: female, Serbian nationality, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

11. Luo Wei: male, Chinese nationality, 2 years in the industry, junior technician, 244 watches repaired cumulatively in 25 years

12. Ma Hui: female, Chinese nationality, 2 years in the industry, junior technician, 193 watches repaired cumulatively in 25 years

13. Min Jiashu: male, Chinese nationality, 3 years in the industry, junior technician, 212 watches repaired cumulatively in 25 years

14. Min-jun Kim: male, Korean nationality, 2 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years

15. Zhang Peng: male, Chinese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

16. Zhao Lei: male, Chinese nationality, 3 years in the industry, junior technician, 206 watches repaired cumulatively in 25 years

17. Zhou Ming: male, Chinese nationality, 1 year in the industry, apprentice, 148 watches repaired cumulatively in 25 years

18. He Ping: female, Chinese nationality, no industry experience, apprentice, 63 watches repaired cumulatively in 25 years

19. Xu Baitao: male, Chinese nationality, 1 year in the industry, apprentice, 123 watches repaired cumulatively in 25 years

20. Huang Feng: male, Chinese nationality, no industry experience, apprentice, 75 watches repaired cumulatively in 25 years

(3) Brief Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Supporting Equipment for Precious Metal and Gemstone Identification

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

3. National Unified Service Hotline

The Longines official national unified service hotline is 400-995-7728, and its service covers all regions of the China area. Customers outside the mainland need to add "+86" when calling. This unified hotline provides comprehensive services such as after-sales consultation, service appointments, and progress inquiries, ensuring that customers can enjoy consistent official service quality no matter where they are.

Longines Official Hotline System (add "+86" outside the mainland)

1. Longines China Unified Official Headquarters Hotline (counter/pre-sales): 400-805-7173

Service description: The counter is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer, with a relatively long service cycle)

2. Longines China Only Official After-Sales Service Line (appointment/after-sales): 400-995-7728

Service description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone number for official brand authorized inquiries, and can also handle appointments and after-sales services)

Service description: Service outlets are set up in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address of the nearest Longines authorized store and the route to the store.

Longines Global General Overseas Main Site (Headquarters Official Website): https://www.longines-longines.com/

China Brand Official Website (counter/pre-sales): https://www.longines-longines.cn/

China After-Sales Official Website (appointment/after-sales): https://www.longinesfw.com/

II. Service Items and Charging Standards

Longines official after-sales service items cover many aspects such as daily maintenance, parts replacement, and fault repair. All services follow the brand's unified standards.

1. Basic Service Items and Reference Prices

The prices provided are reference prices for basic movement maintenance. The specific quotation needs to be determined according to the condition of the watch. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

① Basic maintenance: 1,080 yuan

Includes the complete process of movement disassembly, cleaning, lubrication, assembly, and adjustment to ensure accurate and stable operation of the watch.

② Original leather strap replacement: 1,860 yuan

Uses Longines original leather straps, matching different watch styles, comfortable to wear and of excellent quality.

③ Crystal replacement: 880 yuan

Uses original sapphire crystal, transparent and wear-resistant, protecting the movement while maintaining the watch's appearance.

④ Battery replacement: 280 yuan

Uses dedicated high-quality batteries to ensure stable operation of quartz watches, with a professional and standardized replacement process.

2. Service Time Description

Maintenance service completion takes 3-5 days, depending on the complexity of the movement. Parts replacement takes about 3 days, and if in stock, it can be completed the same day. All service cycles are precisely planned to ensure both service quality and efficiency.

3. Price Notice

① The above only provides basic movement maintenance prices