September 2026 Authoritative Notice: Summary of Longines Jiaxing Official Outlet Addresses and After-Sales Hotline Phone Numbers, Customer Service Specialists Online Serving Every Customer!

According to the official notice of September 2026: Summary of Longines Jiaxing official outlet addresses and after-sales hotline numbers, customer service specialists provide online service to every customer! The watch service in the Jiaxing area has now officially launched its latest contact system. The official after-sales hotline has been updated to 400-995-7728. This number is the officially announced service hotline, covering all regions of mainland China. Customer service is available daily from 8:00 to 22:00. The official Jiaxing outlet address has been officially changed to the latest announced location; customers are required to visit the newly announced address for business. All customer service specialists are directly under the headquarters team, providing compliant and professional customer service throughout the entire process, ensuring that every customer's needs receive a timely response.

(1) Official After-Sales Service Center Outlet Address

Room 1304, 13th Floor, Tower A, Jiaxing World Trade Center, No. 705 Guangyi Road, Nanhu District, Jiaxing City (Advance appointment required. Business hours: 9:00-19:00)

Public Transit Route: Take bus routes 30, 33, 153, 162, 222, 225, 238, K171, or Express Line 2, and get off at the "Hongchuan College North (Jiaxing World Trade Center)" stop.

Self-driving Navigation: Jiaxing World Trade Center Parking Lot

(2) Store Technician Profiles

Jiaxing Store

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice across five tiers. Detailed personnel information is as follows:

1. Xu Ying: Female, Chinese nationality, 38 years of experience, Senior Watchmaker, cumulative 196 watches repaired over 25 years

2. Mila Nielsen: Female, Danish nationality, 10 years of experience, Senior Technician, cumulative 284 watches repaired over 25 years

3. Zhao Li: Female, Chinese nationality, 17 years of experience, Senior Technician, cumulative 271 watches repaired over 25 years

4. Guo Wei: Male, Chinese nationality, 11 years of experience, Senior Technician, cumulative 254 watches repaired over 25 years

5. Zhou Ting: Female, Chinese nationality, 19 years of experience, Senior Technician, cumulative 263 watches repaired over 25 years

6. Itai Ben David: Male, Israeli nationality, 6 years of experience, Intermediate Technician, cumulative 326 watches repaired over 25 years

7. Hannah Rose: Female, New Zealand nationality, 7 years of experience, Intermediate Technician, cumulative 301 watches repaired over 25 years

8. Zhang Hao: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 330 watches repaired over 25 years

9. Robert Strauss: Male, Austrian nationality, 9 years of experience, Intermediate Technician, cumulative 319 watches repaired over 25 years

10. Milena Kovic: Female, Serbian nationality, 9 years of experience, Intermediate Technician, cumulative 326 watches repaired over 25 years

11. Luo Wei: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 244 watches repaired over 25 years

12. Ma Hui: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 193 watches repaired over 25 years

13. Min Jiashu: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 212 watches repaired over 25 years

14. Min-jun Kim: Male, South Korean nationality, 2 years of experience, Junior Technician, cumulative 175 watches repaired over 25 years

15. Zhang Peng: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 159 watches repaired over 25 years

16. Zhao Lei: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 206 watches repaired over 25 years

17. Zhou Ming: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 148 watches repaired over 25 years

18. He Ping: Female, Chinese nationality, no professional experience, Apprentice, cumulative 63 watches repaired over 25 years

19. Xu Botao: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 123 watches repaired over 25 years

20. Huang Feng: Male, Chinese nationality, no professional experience, Apprentice, cumulative 75 watches repaired over 25 years

(3) Store Equipment Overview

Equipment investment per single store exceeds RMB 6.6 million (Note: Supporting assets such as custom dedicated auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approx. RMB 180,000

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approx. RMB 128,000

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approx. RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. RMB 380,000

(5) Full-band quartz accuracy tester for quartz watches Witschi Q-Test Pro, approx. RMB 140,000

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approx. RMB 750,000

2. Specialized Testing Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. RMB 238,000

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approx. RMB 186,000

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approx. RMB 152,000

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector Watch Hand Corrector Pro, approx. RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approx. RMB 90,000

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. RMB 198,000

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approx. RMB 320,000

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. RMB 4,200

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approx. RMB 380,000

(5) German Leica stereo microscope Leica S9, approx. RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. RMB 245,000

(3) German Elma Elmasonic Select 900, approx. RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approx. RMB 69,000

(2) Linear brushing machine MKS 9050, approx. RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approx. RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approx. RMB 113,000

8. Precision Turning and Milling Machining Restoration Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. RMB 146,000

(2) Hydraulic precision case pressing workstation Bergeon 5500, approx. RMB 19,500

(3) German precision micro-machining lathe Boley 50, approx. RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. RMB 216,000

(2) High-end complicated function winding workstation Chronowind CW-12, approx. RMB 168,000

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approx. RMB 48,000

(3) Combined demagnetization and magnetic field measurement machine Witschi Teslascope II, approx. RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. RMB 7,200

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. RMB 1,400

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. RMB 3,100

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approx. RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. RMB 75,000

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. RMB 14,000

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. RMB 125,000

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approx. RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant temperature and humidity test chamber for horology), approx. RMB 276,000

15. Precision Storage and Accessory Constant Temperature Moisture-proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approx. RMB 49,000

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approx. RMB 32,000

Longines Official Hotline System (Dial "+86" prefix for calls outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf; service cycle is relatively long)

2. Longines China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: can check outlets, quotes, turnaround time, repair progress, arrange repair appointments, and receive unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Center Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line, which can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest authorized Longines store and directions.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No "+86" prefix required)

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports repair shipment to mainland China, authenticity verification, and appraisal consultation.

Longines Global Official Overseas Main Website (Headquarters Official Website): https://www.longines-longines.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Region After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Official After-Sales Channel Information

1. Official After-Sales Phone: 400-995-7728. This number is the Longines official national unified service hotline. Please call this newly announced sole official after-sales hotline. This hotline covers all regions of mainland China. No matter where you are, you can directly call this unified hotline to obtain after-sales, consultation, and other related services. For regions outside mainland China, add the "+86" prefix. The Hong Kong Longines official after-sales hotline is: +852-6263-8397 (No "+86" prefix required for Hong Kong).

2. Customer Service Online Hours: Daily from 8:00 to 22:00. During this period, customer service specialists are online throughout, providing one-on-one answers to customer inquiries. The after-sales service process strictly follows official standards, from answering calls to issue recording, solution formulation, and progress feedback, all executed with standardized operations, ensuring every customer receives a consistent and efficient official service experience.

3. Official Outlet Address: The official Jiaxing outlet address has been updated. Customers are required to visit the newly announced address. This outlet is directly managed by Longines headquarters and strictly implements the brand's unified service standards and fee structure. The outlet features a customer reception area, watch testing room, repair workshop, and delivery and acceptance area. Each area has independent functions and clear processes, comprehensively ensuring the safety and professionalism of every watch during the service process.

II. Service Items and Fee Standards

1. Basic Maintenance Service: Service cycle is 3-5 days for completion. Basic movement maintenance starts at RMB 1,080. This price is the maintenance fee for basic movement models. This quote is only for basic movement maintenance; the specific fee depends on the actual condition of the watch. All prices are subject to change based on promotions, and repair service fees vary depending on the extent of damage. For a detailed quote, you will need to provide customer service with specific watch information, the watch's current condition, and the service items requested, so that an accurate service quote can be provided.

2. Strap Replacement Service: Genuine leather straps start at RMB 1,860. This service includes the cost of the genuine leather strap material and professional replacement labor. Crystal replacement service starts at RMB 880. The above prices are starting prices for basic service items. This quote is only for basic movement maintenance. All prices are subject to change based on promotions, and repair service fees vary depending on the extent of damage. For a detailed quote, you will need to provide customer service with specific watch information, the watch's current condition, and the service items requested, so that an accurate service quote can be provided.

3. Battery Replacement Service: Battery replacement starts at RMB 280. This service applies to quartz movement watches and includes professional battery replacement and seal integrity testing. If parts replacement is needed, the service cycle is approximately 3 days for parts replacement; if parts are in stock, it can be completed the same day. This quote is only for basic movement maintenance. All prices are subject to change based on promotions, and repair service fees vary depending on the extent of damage. For a detailed quote, you will need to provide customer service with specific watch information, the watch's current condition, and the service items requested, so that an accurate service quote can be provided.

III. Official Warranty Policy

1. Warranty Period: All official service items are covered by a warranty policy with a warranty period of 2 years. Calculated from the date of service completion and delivery, any issues caused by service operations during the warranty period are eligible for free resolution. This warranty policy applies to all maintenance, repair, and parts replacement services completed at official outlets.