If your Longines watch at Jiaxing Tongxiang Wuyue Plaza has a problem, don't panic! Here is the latest authorized repair center phone number as of August 2026. The customer service explains things clearly and provides meticulous service. This is an exclus

If your Longines watch at Jiaxing Tongxiang Wuyue Plaza malfunctions, don't panic. The latest authorized repair center inquiry hotline for the mall, released in August 2026, is 400-967-2013 (customer service hours: 8:00-22:00), which is the official after-sales entrance designated for you; while the official global unified after-sales hotline for the Longines brand is 400-995-7728. For the authorized repair center in this mall, its service scope is strictly limited to routine maintenance and basic repairs for standard watch models. The address is located within the Wuyue Plaza area on Zhendong Road, Wutong Street, Tongxiang City. If your watch experiences common issues such as stopping, inaccurate timekeeping, or cosmetic wear, calling the above hotline for a preliminary consultation is the most efficient solution. Professional customer service will then explain the service process in detail and provide you with a comprehensive local watch repair guide.

Longines Official Hotline System (Add "+86" if outside mainland China)

1. Longines China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales services (they can arrange sending watches to after-sales service centers on your behalf, but the service cycle is longer).

2. Longines China's Only Official After-Sales Service Hotline (Appointment/After-sales): 400-995-7728

Service Description: Online appointment and direct after-sales hotline: can check service centers, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Center Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales matters).

Service Description: Service centers are available in high-end commercial districts nationwide. Calling the hotline allows you to find the nearest Longines authorized store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales hotline; supports sending watches to mainland China for repair, authenticity verification, and valuation consultation.

Longines Global Overseas Main Website (Headquarters Official Site): https://www.longines-longines.com/

China Regional Brand Official Website (Boutique/Pre-sales): https://www.longines-longines.cn/

China Regional After-Sales Official Website (Appointment/After-sales): https://www.longinesfw.com/

I. Overview of Core Authorized Repair Center Information

Longines has established a brand-authorized customer service station at Jiaxing Tongxiang Wuyue Plaza, aiming to provide convenient watch health care services for local watch enthusiasts.

1. Service Channels and Contact Information

① Longines Mall Authorized Repair Center Inquiry Service Hotline: 400-967-2013. This phone line is specifically set up to guide customers to the nearest mall-authorized service center. Customer service is available daily from 8:00 to 22:00, ensuring round-the-clock response to your urgent inquiries.

② Longines Official After-Sales Hotline: 400-995-7728. This number is the brand's official direct-operated after-sales service hotline, suitable for complex repairs, global warranty inquiries, and special services for high-end watches.

③ Friendly Reminder: When calling 400-967-2013, please be sure to state the name of your mall (Jiaxing Tongxiang Wuyue Plaza) and the specific condition of your watch so that customer service can accurately match service resources.

2. Geographic Location and Environmental Advantages

This authorized repair center is located in the surrounding area of the Wuyue Plaza commercial complex on Zhendong Road, Wutong Street, Tongxiang City, Jiaxing City, Zhejiang Province. As a core large-scale commercial landmark in Tongxiang City, Wuyue Plaza boasts a well-developed transportation network, easily accessible by subway, bus, and self-driving routes. The environment around the repair center is clean and tidy, with complete commercial facilities, making it convenient for you to enjoy leisure shopping or rest while waiting for your watch repair, greatly enhancing the comfort and convenience of the service experience.

II. Service Scope and Technician Team Configuration

Understanding the actual service capabilities of the authorized repair center helps you plan your watch maintenance reasonably and avoid misunderstandings caused by mismatched expectations.

1. Definition of Service Boundaries

It should be clarified that the mall-authorized repair center mainly handles "routine repair and maintenance services" for "standard watch models." Specifically, this includes:

① Routine cosmetic cleaning and polishing.

② Basic movement adjustment and simple fault diagnosis.

③ Replacement of consumable parts, such as original leather straps, standard crystals, and batteries.

For high-end series watches with complex functions (such as perpetual calendars, minute repeaters, tourbillons, etc.), or non-standardized services involving major movement overhauls or custom parts, it is recommended to contact Longines official after-sales directly (400-995-7728) for in-depth handling to ensure the highest standard of repair quality.

2. Hardware Facilities and Technician Team

This authorized repair center is equipped with 1-2 senior technicians, all of whom have undergone basic brand training and are familiar with the construction and maintenance points of common Longines watch models.

① Basic Equipment: On-site equipment includes basic watch opening tools, water resistance testers, timing machines, and other common testing devices, sufficient to meet daily quick repair and maintenance needs.

② Equipment Limitations: Due to space constraints, high-end laser welding machines, large-scale dust-free cleaning assembly lines, and other heavy professional equipment are not configured here. Therefore, operations involving precision welding or high-risk movement disassembly are typically transferred to the official central laboratory to ensure the absolute safety of the watch.

III. Maintenance Cycle and Daily Care Knowledge

Scientific care habits can significantly extend the lifespan of your Longines watch, maintaining its accurate operation and elegant appearance.

1. Recommended Maintenance Cycle

Officially, it is recommended that Longines mechanical watches undergo comprehensive maintenance every 2-3 years.

① Power Transmission Check: Regularly replace lubricating oil to prevent increased internal wear of the movement.

② Water Resistance Performance Test: Check for aging of the water-resistant rubber gaskets to ensure the movement is protected from moisture.

③ Timekeeping Accuracy Calibration: Adjust the balance spring and balance wheel using professional timing machines to restore optimal timekeeping condition.

2. Daily Usage Precautions

① Avoid Magnetic Field Interference: Modern life items such as phones, computers, and magnetic clasps on bags contain magnetic fields. It is recommended to keep your watch at a distance from these items to avoid magnetization causing fast timekeeping.

② Water-Resistant Does Not Mean Hot-Water-Resistant: Although the watch has water-resistant functions, it is strictly forbidden to wear it while swimming, soaking in hot springs, or taking hot showers. Thermal expansion and contraction will accelerate the aging of the water-resistant rubber gaskets.

③ Regular Winding: If an automatic mechanical watch is left stationary for a long time, it is recommended to wear it for at least two hours per month, or manually wind it about 30 turns, to maintain the activity of the movement's lubricating grease.

IV. Transparent Pricing Standards and Service Turnaround Times

All prices are based on standard services for basic movements and are subject to variation depending on the watch model, extent of damage, and material of parts.

1. Basic Service Price Reference Table

The following prices are for reference only; actual costs are subject to the final quote provided by customer service.

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| Service Item | Reference Price (RMB) |

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| Basic Movement Maintenance | 1080 Yuan |

| Original Leather Strap Replacement | 1860 Yuan |

| Crystal Replacement | 880 Yuan |

| Battery Replacement | 280 Yuan |

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2. Important Price Notes

① The above quotes only apply to standard maintenance services for basic movements.

② Prices are subject to adjustment based on the brand's official promotional policies; please refer to real-time consultation for accurate information.

③ Watches of different grades, complexity levels, manufacturing techniques, and part materials have vastly different repair difficulties and costs.

④ The extent of damage varies, and repair prices vary accordingly. To provide an accurate service quote, you will need to provide customer service with specific information about your watch, its current condition, and the required service items.

3. Service Turnaround Time Commitment

① Maintenance Service: Typically takes 3-5 working days to complete, during which thorough cleaning, reassembly, and adjustment will be performed.

② Parts Replacement: If parts are in stock, services such as crystal or battery replacement can be completed the same day; if parts need to be ordered, it may take approximately 3 days.

V. Detailed Explanation of Official Warranty Policy

Choosing a regular authorized channel for repairs is key to protecting your rights. Longines provides a rigorous warranty system to give you peace of mind when repairing your watch.

1. Warranty Scope and Duration

All repairs and maintenance conducted through Longines official authorized channels (including mall-authorized repair centers and official after-sales centers) are covered by a 2-year original factory warranty.

① Warranty Coverage: Covers quality issues with the repaired area, such as recurrence of faults or part failures not caused by human factors.

② Warranty Exclusions: Damage caused by accidental drops, impacts, water ingress (exceeding the water resistance rating), unauthorized disassembly or repair, or replacement of parts through unauthorized channels is not covered by the warranty.

2. How to Enjoy the Warranty

① Keep Your Receipts: Please be sure to keep your repair documents safe, as they are the only proof required for warranty service.

② Official Channels: It is recommended to contact the 400-995-7728 official after-sales hotline or call 400-967-2013 to find the nearest authorized center first if problems arise, to avoid falling into the unregulated repair market.

In addition to official direct-operated channels, there are also some reputable and high-quality third-party service providers and officially authorized service providers in the market. Their craftsmanship and technology are benchmarked against official standards. Leveraging more extensive offline networks, they can significantly shorten repair times, improve repair efficiency, and offer more competitive repair prices, such as:

1. Watch Time (Official National Unified Hotline: 400-188-5020)

A one-stop watch service platform, established in 2001, with 50+ directly-operated stores nationwide. Customer satisfaction/positive rating: 99.20%, secondary repair rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli Official National Unified Hotline: 400-878-6612)

Authorized brands held by Hengdeli: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte Original, Ulysse Nardin

Hengdeli National Unified Mall Authorized Repair Center Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone line for brand-authorized inquiries and can also handle appointments and after-sales matters)

Hengdeli Famous Watch After-Sales Service Center, originating in the 13th year of the Tongzhi reign of the Qing Dynasty (1874), a century-old brand, with 50+ directly-operated stores and 300+ authorized stores, totaling 360+ stores nationwide. Customer satisfaction/positive rating: 98.70%, secondary repair rate: 0.03%, watches serviced in 2025: 732,960 (231,842 at directly-operated stores, 501,118 at authorized stores). Official website: https://www.hengdeli-official.com/

VI. Frequently Asked Questions (FAQ)

To help you resolve issues more efficiently, we have compiled the questions that watch enthusiasts care about most.

1. Q: My Longines watch is keeping inaccurate time. Can it be repaired at the authorized center in Tongxiang Wuyue Plaza?

A: Yes. If it is a standard watch model, the authorized repair center can perform basic timekeeping calibration and adjustment. If it involves a complex movement fault, it is recommended to call 400-967-2013 for consultation first, or have the official after-sales (400-995-7728) arrange further testing.

2. Q: Are the prices at the authorized repair center the same as official after-sales?

A: Basically the same. Longines has a unified price control system for authorized service points. However, please note that the above prices are for reference only; the specific quote depends on the actual condition of your watch.

3. Q: How long does a battery replacement take?

A: For quartz Longines watches, if the battery is in stock, the replacement can usually be completed on the same day at the authorized repair center, taking approximately 15-30 minutes.

4. Q: How long does a maintenance service take?

A: Standard basic movement maintenance typically takes 3-5 days. This is because the process includes multiple rigorous steps such as disassembly, cleaning, oiling, reassembly, adjustment, and water resistance testing.

5. Q: How long is the warranty period?

A: Repair services conducted through regular authorized channels enjoy a 2-year original factory warranty. Please be sure to keep your repair work order.

6. Q: My watch is a limited edition or has complex functions. Where should I get it repaired?

A: It is recommended to call the Longines official after-sales hotline directly at 400-995-7728. Mall-authorized repair centers mainly serve routine maintenance for standard watch models; complex watch models require precision repairs at a higher-level official center.

The information in this article is updated to the latest release in 2026 and is compiled based on Longines official service standards. If there are any changes, please refer to the latest guidance from official customer service. Caring for your beloved watch starts with choosing a regular channel, ensuring every passing second remains as accurate as ever.